Refund policy

                                              Return & Exchange Policy

At Pret by Fiza, we strive to provide quality products and a great shopping experience. If you receive a defective, damaged, incorrect, or unsuitable-sized item, we are happy to assist with an exchange in accordance with the policy below.

Exchange Eligibility

You may request an exchange within 3 days of receiving your order if any of the following apply:

  • The item received is damaged.
  • The item has a manufacturing defect.
  • The wrong product was delivered.
  • The size delivered differs from the size shown on your order confirmation.
  • You wish to exchange an item for a different size.

Exchange Conditions

To qualify for an exchange, the following conditions must be met:

  • The product must be unused, unwashed, and in its original condition.
  • All original tags must remain attached.
  • Original packaging should be retained where possible.
  • Proof of purchase or a valid order number must be provided.
  • Clear photos may be requested for verification purposes.

All exchange requests are subject to inspection and approval by Pret by Fiza.

Size Exchanges

If a customer orders the wrong size and wishes to exchange it, the customer will be responsible for the cost of returning the item to Pret by Fiza. Once the returned item has been received and approved, Pret by Fiza will dispatch the replacement size at no additional shipping charge. Size exchanges are subject to stock availability.

Incorrect, Damaged, or Defective Items

If an item is received damaged, defective, incorrect, or in the wrong size due to an error on our part, Pret by Fiza will arrange a replacement at no additional cost to the customer, subject to verification.

Stock Availability

Exchanges are subject to product availability. If the requested replacement size or item is unavailable, customers may:

  • Wait for the item to be restocked (where applicable), or
  • Select another available product of equal value.

If the replacement product has a different price, any applicable price difference may be charged or adjusted accordingly.

Non-Exchangeable Items

Exchange requests will not be accepted under the following circumstances:

  • The item has been used, washed, altered, or damaged after delivery.
  • Original tags have been removed.
  • The exchange request is submitted more than 3 days after delivery.
  • The item has been returned without prior approval from Pret by Fiza.
  • The item is marked as a Clearance Sale, Final Sale, or otherwise identified as non-exchangeable.

Product Color Disclaimer

We make every effort to display product colors accurately. However, actual colors may vary slightly due to photography lighting, device screens, and display settings. Such variations do not qualify for an exchange.

Refund Policy

Pret by Fiza operates a No Cash Refund Policy. Refunds will only be considered if Pret by Fiza is unable to provide a suitable replacement for a verified defective or incorrect item. Any such resolution will be handled at Pret by Fiza's discretion.

Exchange Process

To request an exchange, please contact us through one of the following methods:

  • Phone: 0301-7111531
  • WhatsApp: 0301-7111531
  • Email: pretbyfiza@gmail.com

Please provide the following details when contacting us:

  • Order Number
  • Product Name
  • Reason for Exchange
  • Photos of the item (if applicable)

Our team may request additional information to verify the claim.

Processing Time

Once the returned item has been received and approved after inspection, the replacement item is typically dispatched within 2–5 business days.

Important Notes

  • Customers are encouraged to review product descriptions, sizing information, and order details carefully before placing an order.
  • Exchanges are subject to stock availability.
  • Pret by Fiza reserves the right to decline exchange requests that do not meet the conditions outlined in this policy.
  • Damaged or incorrect items should be reported as soon as possible after delivery.